Help centre
Frequently asked questions
Everything you need to know about working with DT Facilities.
Can’t find what you’re looking for? Our team is always happy to help, just get in touch.
Booking
Simply contact us via the enquiry form, phone or WhatsApp. We’ll arrange a complimentary walkthrough or discuss your needs and provide a clear, tailored proposal.
As often as you like, daily, weekly, fortnightly, monthly or one-off. We build a schedule entirely around your lifestyle and property.
Yes. We assign a consistent team to your home wherever possible, so you enjoy familiarity, trust and reliably high standards.
General
We serve the entire Costa del Sol within roughly a 20-mile radius of our Fuengirola base, including Marbella, Benalmádena, Mijas, La Cala de Mijas, Estepona and Sotogrande.
Yes. Every member of our team is fully vetted, background-checked, uniformed and covered by comprehensive insurance for your complete peace of mind.
Yes. Our 24/7 emergency line covers urgent situations such as burst pipes, storm damage or last-minute guest turnarounds, every day of the year.
Pricing
Every property and requirement is different, so we price each engagement individually. Get in touch for a transparent, tailored proposal with no hidden costs and no obligation.
We offer convenient monthly invoicing by bank transfer, as well as card payment. Terms are agreed clearly in advance as part of your proposal.
Service
Absolutely. We offer secure, insured key-holding so we can care for your home whether you are in residence or overseas, with full accountability at all times.
Yes, we bring professional-grade products and equipment as standard. If you prefer specific products for delicate surfaces, we are happy to accommodate.
Yes. We synchronise with your booking calendar to deliver precisely timed turnarounds, fresh linen, restocking and a full presentation check before every guest arrives.
We report any issues immediately with photos and can arrange repairs through our vetted maintenance team, keeping you informed every step of the way.
Certainly. We scale our teams to properties of any size, from apartments to sprawling estates, without ever compromising on detail.
We do. Our pool technicians provide regular maintenance, chemical balancing and seasonal opening and closing to keep your pool pristine all year.